Effective Date: 24/11/2025
Last Updated: 24/11/2025

Welcome to The Divergent Hive Marketplace! We care about your privacy and security. These Terms explain how we collect, use, and protect your data, including your personal and business information, as well as your rights and responsibilities as a vendor or client. Please read carefully.

1. Introduction

The Divergent Hive Marketplace is a multivendor e-commerce platform that allows vendors to sell products and/or services, and clients to purchase them. We use WordPress with WooCommerce and Dokan plugins to manage the platform.
By using our platform, you agree to these terms. If you don’t agree, please do not use the site.

2. Who This Applies To

• Vendors: Businesses or individuals who sell products or services on our platform.
• Clients: Individuals or businesses who purchase products or services from our platform.

3. Data We Collect

We collect different types of information depending on whether you are a vendor or a client:

3.1 Information From Vendors

• Name, business name, and contact details
• Short bio (e.g., background, experience, qualifications)
• Neurodivergent traits (optional) to help clients understand how you operate and interact professionally
• Bank account or payment details for payouts
• Registration or licensing information (business registration, professional licenses)
• Insurance details (if relevant for services offered)
• Product and service details, including descriptions, images, prices, and service availability
• Order, booking, and transaction history
• Login and account activity

3.2 Information From Clients

• Name, email, and contact information
• Shipping and billing addresses (for products)
• Service location or appointment preferences (for services)
• Payment details (processed securely via WooCommerce payment gateways)
• Order or service booking history
• Login and account activity

3.3 Technical Data

• IP address
• Browser type and version
• Device information
• Cookies and analytics data

4. How We Use Your Data

We use your information to:
1. Enable platform functionality (creating accounts, placing orders or booking services, processing payments).
2. Communicate with you (order/service updates, support requests, account notifications).
3. Improve our platform (analytics, site performance, and security).
4. Prevent fraud, abuse, and illegal activity.
5. Verify vendor legitimacy (business registration, licensing, insurance) to ensure safe and lawful operations.
6. Support accessibility and inclusivity by understanding neurodivergent traits to improve interactions and service delivery.

Note: We do not sell your personal information to third parties. Third-party plugins or payment processors (like PayPal, Stripe) may process your data under their own privacy policies.

5. Vendor & Client Rights

You have the following rights regarding your data:
• Access: You can see what data we hold about you.
• Correction: You can request corrections to inaccurate or incomplete data.
• Deletion: You can request deletion of your personal data, subject to legal or financial obligations.
• Restriction: You can request limitations on data processing.
• Withdrawal of Consent: You can withdraw consent for specific uses of your data (where applicable).

To exercise these rights, contact us at [email address].

6. Your Obligations

6.1 Vendors Must:

• Provide accurate short bios, product/service information, registration/licensing, and insurance details.
• Comply with all relevant laws regarding products or services offered.
• Protect login credentials and account security.
• Respond promptly to customer inquiries, orders, or service bookings.

6.2 Clients Must:

• Provide accurate contact and payment information.
• Respect the terms of sale and applicable laws.
• Maintain account security.

7. Cookies and Tracking

We use cookies to:
• Keep you logged in
• Improve website performance
• Collect anonymous analytics data

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

8. Data Sharing

We may share data with:
• Payment Processors: For processing transactions.
• Shipping Providers: To fulfill product orders.
• Service Providers: For service delivery or appointments.
• Other Service Partners: For analytics, hosting, or customer support.

We require all partners to follow strict data security standards.

9. Security Measures

We take your data security seriously and implement:
• SSL encryption for all data transfer
• Strong password and login protection
• Regular software and security updates
• Limited access to sensitive information

However, no system is completely secure. By using our platform, you acknowledge the residual risk.

10. Retention of Data

• Vendor data: Stored as long as your account is active or as required by law.
• Client data: Stored for order/service processing and legal obligations.
• Inactive accounts may have data deleted after six (6) months.

11. Third-Party Plugins

We use WooCommerce and Dokan plugins to power the platform. These plugins may collect and process data according to their own policies. We ensure that any plugin we use follows strict security and privacy standards.

12. Changes to This Policy

We may update these terms occasionally. When changes happen:
• We will post the updated policy on this page.
• The new terms take effect immediately after posting.

It’s your responsibility to review the policy periodically.

13. Contact Us

If you have questions, concerns, or want to exercise your rights:
Email:admin@thedivergenthive.com